Resource Services FAQs

    Q. How do I obtain an Insignia account? 
    A. All teachers/staff have an Insignia account. Insignia can be accessed from the Employee Portal login page or in the Employee Portal under My TVDSB Applications > Insignia.  
    Once you login select "Resource Services/THAV" from the drop down menu to access and book items from Resource Services/THAV.

    Q. Why am I not getting any video-streaming results?
    A. Ensure you are logged into Insignia (your name should be displayed where the login icon is) and you've clicked the "Streaming Videos" tab.

    Q. I have never used Insignia - is there a guide I can access?
    A. Yes, click on the "How to Book Items" video (located in the top menu bar) to watch a show me video.  Or click here to access a Google Docs help sheet (Note: you need to be logged into @gotvdsb account to access).

    Q. Where can I find more information on Sora ebooks?
    A. Click here to access a TVDSB Google Docs help sheet (Note: you need to be logged into @gotvdsb account to access) or you can access the Sora Help site here

    Q. I want to renew a resource and the system won't let me. 
    A. If there are bookings pending for an item or you have reached the maximum # of extensions Insignia will not let you renew. Please contact contact us at x 21073 or 519-452-2573 or e-mail Resource Services Bookings for assistance.

    Q. Why did I receive a delayed e-mail notification? 
    A. Insignia will inform clients that an order is delayed. Delayed orders occur when the current user has not returned the resource on time.


    Q. Why was my order cancelled? 
    A. Cancelled orders are due to a number of factors - the most common is the resource you had booked has not been returned on time and we can no longer fulfill your order. Example: A teacher orders a resource for March 1st and as of March 15th it has not been returned... there is a good chance your order will be cancelled.


    Q. I received a kit but several items were missing, what should I do? 
    A. Our staff inventory each kit upon its return and sometimes kits are returned incomplete. We generate missing notices to teachers and place a missing label inside the kit. Please contact us if there are missing items unaccounted or for other kit maintenance issues.


    Q. I would like to recommend a resource for the Resource Services collection. 
    A. Please contact Resource Services Bookings with a description, price and purchasing details and the curriculum strand it applies to.


    Q. When can I begin ordering for next year? 
    A. Announcements regarding ordering for next year are posted to the Insignia Resource Services homepage. We cannot open booking until the Board calendar & courier schedule are finalized for the upcoming school year.